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HotlineEmail help line for your question firstname.lastname@example.org
1. Please kindly measure your foot length by ruler first, when you choose the size.
2. The number marked in the shoes' sole is the Chinese size, not EUR size !!!
3.Feet length is not insole length,insole length is 0.5 cm-1 cm longer than feet length!If you have any problem,please kindly contact us first.
Feet length 23cm=Chinese size 36=Eur 35.5=US 5.5
Feet length 23.5cm=Chinese size 37=Eur 36=US 6
Feet length 24cm=Chinese size 38=Eur 37.5=US 7
Feet length 24.5cm=Chinese size 39=Eur 38=US 7.5
Feet length 25cm=Chinese size 40=Eur 39=US 8.5
Feet length 25.5cm=Chinese size 41=Eur 40=US 9
Feet length 26cm=Chinese size 42=Eur 41=US 9.5
. Returns Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging. we will not accept a return if the Items are purchased in different sizes for the purpose of trying them on to decide which one fits, if you are unsure, please contact our customer service team prior to placing the order. Any item not in its original condition, is damaged for reasons not due to our error will not be refunded. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to us, Contact us in the first instance, so that we can advise you of the available remedies. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Should the product be defective as a result of a manufacturing error, we will refund you the cost of returning the goods once the cost has been substantiated by the Postal or Courier Service. Late or missing refunds (if applicable) If you haven’t received a refund within 14 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com, Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged due to manufacturing or delivery negligence. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $100.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.